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Understanding Your Treatment with BHI

Get a firsthand look at what it’s like to receive care from Basic Home Infusion. Watch Janice’s story—a long-time patient who shares her experience with our team—and check out our quick animated video that walks you through the in-home pump refill process. Whether you’re just starting or looking for reassurance, these videos are here to guide and support you.

Patient Journeys

Janice Sangle recounts her positive journey with Basic Home Infusion, praising the dedicated care and personalized support that improved her quality of life.

What to Expect: Your BHI Journey 

We’ve created a short animated video to help you understand how our in-home intrathecal pump refill service works. It walks you through what to expect during your visits, how we coordinate with your doctor, and how we make treatment as comfortable and convenient as possible—all from the comfort of your home.

Common Questions
What is home infusion services?
Home Infusion is an all-encompassing program dedicated to refilling and managing implanted pumps in the comfort of your own home by a registered nurse specialist.
What are the benefits of home infusion?
The key benefits to home infusion are: Convenience, independence, flexibility of scheduling, reduced travel times, and more cost effective.
Will BHI be able to provide dose increases and decreases?
Yes, our trained nurses can also handle additional types of programming including titration, drug changes, concentration changes, bridge boluses, and PTM/PTC devices.
Will I always have the same nurse?
There is a possibility that you will have the same nurse most of the time, however that could change and we will notify you if that happens.
Will I still see my physican?
Yes, we act as an extension of your care coordination and pump management, you will continue to see your physican as needed. The home care component of BHI will allow your physican to monitor you via our physician web portal allowing for full access to your medical records.
What kind of experience does the BHI nurse have?
BHI nurses are required to pass an extensive educational program. They become proficient in this therapy through both clinical and heads-on training.
Who do I call if I have a question?
You can always call BHI’s 24-hour Monitoring Center with any questions or requests at: 888.822.7428
What services do you provide?
BHI solely provides management for implanted pumps. We provide the drug, nursing, pump refills, and MRI coverage.
How is doing this in my home safe?
BHI nurses create a safe environment in your home by reducing the risk of exposure to outside elements.
Who do I call if I need an adjustment? My nurse or my doctor?
You will need to call the monitoring center nurse to discuss your needs. We will then take an assessment over the phone to send it your doctor for recommendations.
How will I know when I need a refill?
BHI’s Monitoring Center keeps track of your refills based on your telemetry readings and your nurse will inform you of your next refill before they leave your house. A copy of your refill and alarm date will be left with you at the end of each visit.
Do you fill pumps anywhere other than in the home?
Yes, in addition to the home setting, BHI is able to fill and manage implanted pumps in many other locations. These include: Nursing facilities, hospitals, rehab centers, schools, and our designated IPM offices.
Can I travel or go on vacation?
Yes, BHI is a national company and we likely have the coverage that will allow us to coordinate your pump refill schedule with your travel plans.
Does my insurance cover your service?
Yes, most insurance policies cover our service. However, since coverage can vary from plan to plan, BHI will help you coordinate your coverage.